30-Day Money-Back Guarantee

We stand behind SwissGuard VPN with a straightforward 30-day money-back guarantee. If you are not satisfied with our service for any reason within the first 30 days of your purchase, simply contact us and we will issue a full refund — no questions asked, no hoops to jump through.

We believe in the quality of our service and want you to have complete confidence when choosing SwissGuard VPN to protect your privacy online.

To be eligible for our 30-day money-back guarantee, the following conditions must be met:

• First-time purchase: The refund guarantee applies to your first subscription purchase with SwissGuard VPN. If you have previously held an account and received a refund, subsequent purchases are not covered under this guarantee.
• Within 30 days: Your refund request must be submitted within 30 calendar days of your original payment date. Requests received after this window will not be eligible for a guaranteed refund.

All subscription plans — monthly, annual, and multi-year — are covered by the 30-day guarantee on first-time purchases.

Requesting a refund is simple. Send an email to our support team and we will take care of the rest:

Our support team will acknowledge your request within one business day and begin processing your refund promptly.

Once your refund request has been approved, the refund will be processed as follows:

• Refunds are issued to your original payment method (the credit card, debit card, or payment account used for the purchase).
• Please allow 5–10 business days for the refund to appear on your statement. Processing times may vary depending on your bank or payment provider.
• You will receive an email confirmation once the refund has been issued on our end.

If you have not received your refund after 10 business days, please check with your bank or card issuer first, then contact us at support@swissguard.co for assistance.

While we strive to make our refund policy as generous as possible, the following exceptions apply:

• Acceptable Use Policy violations: Accounts that have been terminated due to violations of our Acceptable Use Policy are not eligible for any refund.
• Cryptocurrency payments: Due to the irreversible nature of blockchain transactions, payments made via cryptocurrency are non-refundable. At our sole discretion, we may offer account credit in lieu of a cash refund for cryptocurrency payments.
• Subscription renewals: Renewal payments (after your initial subscription period) are eligible for refunds on a case-by-case basis. We encourage you to cancel your subscription before the renewal date if you do not wish to continue using the service.

We ask that you contact us directly before initiating a chargeback or payment dispute with your bank or card issuer. We are committed to resolving any billing concerns quickly and fairly.

If you initiate a chargeback or payment dispute with your financial institution without first contacting SwissGuard VPN support, your account may be immediately suspended pending the outcome of the dispute. This is necessary to protect our business from fraudulent disputes.

In most cases, contacting us at support@swissguard.co will result in a faster resolution than going through your bank.

If you have any questions about our refund policy or need assistance with a refund request, please reach out to us: